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Astra usage drain complaint: OpenAI blamed the user, logs came from an empty session

A user who submitted logs about Astra usage dropping abnormally was told the problem was their own, though the logs came from an empty session with no messages.

Alex Dochioiu
@AlexDochioiuArchived 2026.09.14Originally posted 2026.09.08
Astra usage drain complaint: OpenAI blamed the user, logs came from an empty session (image 1 of 2)
Astra usage drain complaint: OpenAI blamed the user, logs came from an empty session (image 2 of 2)
Alex Dochioiu @AlexDochioiuOriginally posted 2026.09.08
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🚨 OpenAi is gaslighting us on the Astra usage drain On request I submitted feedback with logs to investigate. I then got told it's my fault. The catch? The logs were from an empty session with no messages!

x.com/alexdochioiu/status/2097033319225442524Archived 2026.09.14 15:55