Routing support emails into three-question decisions with TypeSafe
A walkthrough of asking three questions about a customer message in the TypeSafe playground — Choice for the team, Score for urgency, Noul for refund intent — then running the thresholds on 50 hand-checked messages.
$40 million just went into Jev, an AI that never writes a word. it makes decisions for your software in under 100 ms, and every team still sorting its inbox by hand is about to fall behind this is the setup you can copy today: step 1 → paste a real customer message into the TypeSafe playground step 2 → ask three questions in one request: which team, how urgent, did they ask for a refund step 3 → use Choice for the team, Score for urgency with a clear situation for each level, Noul for the refund ask step 4 → put your thresholds in one config file, confident answers go straight to a queue and close calls go to a person step 5 → run it on 50 messages you already checked by hand, then plug in the real inbox a refund flag only means the customer asked, approvals and payouts stay with a person batch your questions too. in TypeSafe's published test, 13 questions sent together over one long document cost about 12x less than asking one by one