Max 20x user suspended two days after $200 charge and denied refund
A solo founder says he paid $200 for Max 20x on Sept 29, was suspended on Oct 1 with no stated reason, had his appeal denied, and was refused a refund.
I've been paying for Claude since 2024. Billed $200 for Max 20x on Sept 29. Suspended Oct 1. Appeal denied. No refund. On the night of September 30 I left Opus 5.5 running on my own software projects. Normal work for me. Coding, iterating, letting it grind through stuff overnight so I could pick it up in the morning. I woke up on October 1 to a suspension notice. No explanation of what I (or Opus) did. No warning before that. Just the account locked. I appealed. Denied. I then asked for the $200 back, since the charge was two days old. Support told me all sales are final. No refund. I'm a solo founder. Claude is a big part of how I ship. Being permanently locked out of the frontier model with no stated reason, two days after a $200 charge, is a bad place to be. If the overnight run tripped something, tell me what. If the appeal is the final word, fine, but taking the money for a plan I had for about 48 hours and then calling it final feels wrong.