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US permanent resident's Claude account banned two days after team plan renewal

A user says his Claude account was banned two days after renewing an annual team plan, which he attributes to temporarily staying in China despite US company and permanent resident status.

Damon Chen
@damonchenArchived 5 days agoOriginally posted 2026.10.22
Damon Chen @damonchenOriginally posted 2026.10.22
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running a US company being a US permanent resident using claude only for personal + business work temporarily staying in China took my annual renewal for the team plan 2 days later: account is banned @claudeai, can you at least explain what happened? and if being physically in China is a hard restriction, then just refund the unused subscription and maybe don’t ban accounts right after taking their annual renewal

This post quotes another post: x.com/damonchen/status/2113124054207250682

x.com/damonchen/status/2113148775061651751Archived 2026.10.23 10:34