Decagon launches Voice 3 for customer service voice agents
Voice 3 pairs Decagon's new Chord voice model with a duplex architecture so agents can listen while speaking and handle interruptions naturally, alongside the Personal Agent Gateway, Agent Modules and Duet Apprentice launches.
Voice 3 is here. Our most advanced voice experience yet combines Chord, our new voice model from Decagon Labs, with a duplex architecture that lets agents process incoming audio even while speaking. Chord is post trained specifically for customer conversations, giving agents more natural pacing and intonation, while the duplex architecture enables smoother interruptions and less dead time as the agent keeps working. Also launched today at Decagon Dialogues: - Personal Agent Gateway: a dedicated communication layer for handling interactions with personal AI agents. - Agent Modules: a foundation for expanding agents into new customer journeys. - Duet Apprentice: a learning layer grounded in your company’s knowledge and the teammates who know the business best.