Banned Claude account restored after appeal, with English templates shared
The author shares how a friend's banned Claude account was successfully restored, stressing the need to describe real usage and request a manual review, and provides English templates.
卧槽！朋友被封的 Claude 账号，居然真的申诉解封了！！ 他把整个申诉过程告诉我后，我发现很多人可能连申诉表格都没填对 千万别随便写一句“Please unban my account”就提交了 朋友这次成功恢复账号，参考： 第一个问题：What do you use your account for? 意思是：你平时用 Claude 账号做什么？ 这里主要是解释你的真实使用场景，包括日常工作、学习、研究、写作、编程等，让审核人员了解账号的正常用途。 朋友参考的英文模板： “I primarily use Claude to support my daily 【work/studies/personal projects】, including tasks such as 【writing, organizing ideas, researching topics, and getting help with code】. My main focus is 【你的实际使用方向，例如：preparing documents and reviewing code】. I access the service personally through my own device as part of my regular 【work/study】 routine, and my usage is intended for legitimate, everyday productivity tasks.” 第二个问题：Anything else we should know? 意思是：还有什么需要补充说明的吗？ 这部分才是重点！不是反复求客服解封，而是明确申请人工复核，并请对方指出具体存在问题的行为 朋友的英文模板： I would be grateful if your team could take another look at my account through a manual review. If there were any particular actions or usage patterns that caused the restriction, I would appreciate some clarification so I can better understand the situation and avoid similar issues going forward. I'm also happy to share further information about my 【specific use case or project】 if that would help with the review. 这里面有 3 个值得注意的细节： 1、明确说清楚账号的实际用途，而不是只写一句“我没有违规” 2、主动提出 manual review（人工复核），让对方重新检查账号情况 3、请对方说明具体异常活动，愿意提供补充信息，不要一味要求恢复账号 现在 Claude 封号确实让不少人头疼 先收藏，以备不时之需
This post quotes another post: “Claude account survives 60 days: phone, email, network, config and payment setup”