grokVIDEO
Grok Bot customer support setup splits work across four roles
In the fourth Day2 session, a support squad divides environment setup, answering, alerting and tuning, sends low-confidence cases to Slack and requires human approval for refunds.
Mai Yang
@MaiYangAIArchived 2026.09.18Originally posted 2026.09.17
Mai Yang @MaiYangAIOriginally posted 2026.09.17
Grok Bot Galaxy Day2 · 4/6｜Grok Bot for Customer Support 这是我处理过的精修中英双语字幕，做客服和支持的朋友可以看这场。 支持小队也分岗。搭环境、回答、告警、调参不是同一个角色。低置信度进 Slack 告警，退款一类动作要人批准。会不会答，绑的是知识库覆盖和置信度，不是永远硬答。 https://t.co/EfsMY3mmqg
x.com/maiyangai/status/2100579819440234695Archived 2026.09.18 10:19