Meta tested human agents posing as Muse support, then pulled the test

Sam Badawi @Sam_BadawiOriginally posted 2026.09.23

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$META tested using human contractors behind the scenes for some Muse AI calls after humans delivered 95-98% success rates versus lower reliability from AI, but pulled the test after employees raised privacy concerns. Muse already has 2.5M+ downloads, but probably the biggest takeaway is the gap between AI agent hype and real-world reliability.