Manus Cue charges for Japan number subscription without delivering the number
A user says repeated Japan number subscriptions were charged without a number being delivered, and that support then cancelled their Canada and UK numbers, raising questions about Manus's payment and support process.
@louiedooey @CueAgents @ManusAI Love the product, but the phone subscription and customer support are really awkward: I tried to subscribe to a Japan number and though transaction succeeded, I just never get the number, so I tried multiple times, and all transactions go through w/o getting the number. I contacted Customer Support, saying that I only requested either getting the Japan number or just refunding the Japan number, but they also cancelled my Canada and U.K. numbers, and called it a day. This shouldn’t represent Manus team’s professionalism. Also though the total amount is negligible, this casts a question on whether Manus is seriously handling payments, especially when personal agents will deal with payment a lot.