Selling a 7-person support team to a casino for $40k a month with Jev triage
A casino support setup where Jev triages tickets in under a second (answer, escalate, or safer-gambling), Haiku 5.5 sends first replies, and Opus 5.5 handles hard cases, with the full prompts included.
I SOLD A CASINO A 7-PERSON SUPPORT TEAM FOR $40,000 A MONTH JEV + HAIKU 5.5 + OPUS 5.5. NOT ONE OF THEM IS HUMAN. THE CASINO KNOWS, AND WHY THEY STILL PAY FULL PRICE IS THE PART NOBODY BELIEVES i didn't pitch "cheap bots". i pitched a support desk that never sleeps, never gets tired at 4am, and never forgets a player's history here's the team → jev = triage. can't write a word. tags every ticket in under a second: answer, escalate, or safer-gambling → haiku 5.5 = the front desk. first reply in seconds, opens every chat by saying it's an ai → opus 5.5 = the senior. payment disputes, kyc questions, angry vips → me = the only human. every escalation lands on my phone the reason they pay $40k isn't the replies it's the third tag a player chasing losses at 3am types different. faster, angrier, "just one more deposit". a tired human agent misses it. jev doesn't one missed case can cost a casino more in fines than a year of support. that's what they're actually buying the prompts, copy them: 1. jev (triage) classify this ticket: answer / escalate / safer-gambling. safer-gambling if the player mentions chasing losses, borrowing, raising limits after a loss streak, or asks to cancel a withdrawal. when unsure between answer and safer-gambling, pick safer-gambling 2. haiku 5.5 (front desk) you are an ai support agent for [casino]. say you're an ai in your first message. answer only from the help-center docs in /kb. never offer bonuses, never encourage play. if the player asks for a human, hand off immediately 3. opus 5.5 (senior) you get tickets haiku couldn't close. read the full player history. write a resolution under 150 words and one line: what policy this is based on. anything about money over $500 goes to a human for approval 4. safer-gambling route on this tag: pause bonus offers for this player, send the limits and self-exclusion page, and alert a human within 15 minutes. log everything to flags.json honestly the team cost me less than one senior human agent. the margin isn't the trick. the third tag is they didn't pay for people. they paid for nobody ever falling asleep
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