xAI blog: Grok Bot clears 204 support tickets in 10 minutes
xAI details two Grok Bot teammates: IncidentWatch polls the queue every five minutes to catch ticket spikes, and IncidentSweep batch-replies after resolution with engineer sign-off.
SpaceXSI just released a blog post on how its support team uses Grok Bot to detect and respond to incidents Grok Bot cleared 204 support tickets in about 10 minutes Two Grok Bot teammates now handle incidents from start to finish: IncidentWatch checks the support queue every 5 minutes and spots ticket spikes before internal alerts even fire, then alerts the on-call engineer and holds the matching tickets IncidentSweep clears the backlog once the incident is resolved, reviewing every ticket and sending the reply in an approved batch, with a support engineer signing off before anything goes out Work that used to take hours, done in minutes. Give bots jobs, not tasks https://x.ai/news/incident-sweep