SpaceXSI 用两个 Grok Bot 处理客服工单
SpaceXSI 披露用 IncidentWatch 和 IncidentSweep 两个 Grok Bot 监测故障并批量回复工单，约 10 分钟清掉 204 张。
BREAKING: Grok Bot cleared 204 customer support tickets in about 10 minutes for SpaceXSI. SpaceXSI has revealed how it uses two Grok Bot teammates to detect service problems and handle the flood of customer reports: • IncidentWatch checks support tickets every 5 minutes, looking for people reporting the same problem. It can flag issues before internal alerts go off. • IncidentSweep finds tickets linked to a resolved issue, reviews each one and sets aside any uncertain matches. • A support engineer reviews the selected tickets and the exact message customers will receive, then approves the send. • Approved replies go out in small batches. Every action is recorded, and the bot stops and reports back if something fails. Work that could take hours, handled in minutes. This is why Grok Bot is exciting: AI teammates taking responsibility for real workflows and giving people more time to solve the problems that need them.