哥伦比亚付费用户被 Claude 以支持国家政策停用

Daniel Lozano @DLozanoNavas原推发布于 2026.09.30

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I’m genuinely disappointed with @AnthropicAI / @claudeai today. I paid $200 for Claude last weekend. 2 Days later, my account was suddenly suspended after Anthropic’s systems flagged me for potentially violating their Supported Countries Policy. There’s one rather significant problem: I live in Colombia. Colombia is literally on Anthropic’s own list of supported countries for http://Claude.ai. I’m not accessing Claude from an unsupported country. I’m not using location-masking tools. I’m not trying to circumvent safeguards. I’m a paying user who has made every effort to use Claude legally, responsibly, and in good faith. And yet I woke up today completely locked out of a tool that has become deeply integrated into my professional workflow. That has a real opportunity cost. My work was interrupted. My productivity was interrupted. Things I needed to get done were delayed. And instead of working, I’ve spent a significant part of the day trying to prove that I’m located in a country that Anthropic itself says it supports. I submitted the official appeal. Support then told me that they cannot explain why the suspension happened, cannot lift it, cannot escalate it, and that I now have to wait for Safeguards to review the appeal. I understand the need for safeguards. I actually WANT AI companies to take abuse seriously. But safeguards also need a functioning correction mechanism when they get legitimate users wrong. Especially when someone has just handed you $200 for the service you subsequently prevent them from accessing. And beyond the money and lost productivity: this genuinely made me sad. I like Claude. I use it extensively. I respect a lot of what Anthropic is building. Being suddenly treated like a bad actor when I have tried very hard to be a responsible user fucking sucks. I’m not asking for special treatment. I’m asking for a human being to look at the signals, see what went wrong, and fix an apparent false positive without making a legitimate customer sit locked out for potentially ten business days. I really hope someone at Anthropic takes a look.