客服收件箱前加 Jev 分类砍掉七成贵模型单

This is insane and almost nobody has seen it.. A paper that hit arXiv on October 12 says 70% of an AI support inbox never needed a model in the first place. Their example store gets 100,000 support messages a month and sends every single one to a premium model. Bill: $7,950. Then Jev goes in front. One cheap classification call per message reads intent, urgency and complexity, and attaches a confidence score. -> 45% are "Where is my order?" A database lookup answers them for $0. -> 25% are p