一张 md 让 Jev 接管客服分类再分流

I'm f**king done watching support teams pay premium-model prices to answer "Where is my order?"... At $0.0795 a message, 100,000 support messages a month is $7,950. Most of them are a tracking number and a refund policy. So the whole fix now lives in one .md file you paste into Claude Code, Codex or Cursor. [How the file runs your inbox] 1. Jev reads each message and returns a category with a confidence score. 2. Order status goes to a database lookup, policy questions get a saved template