xAI 博客：Grok Bot 10 分钟清掉 204 张工单
xAI 介绍客服团队用两个 Grok Bot 分工：IncidentWatch 每 5 分钟查队列提前发现工单激增，IncidentSweep 事后批量回复，需工程师签字。
SpaceXSI just released a blog post on how its support team uses Grok Bot to detect and respond to incidents Grok Bot cleared 204 support tickets in about 10 minutes Two Grok Bot teammates now handle incidents from start to finish: IncidentWatch checks the support queue every 5 minutes and spots ticket spikes before internal alerts even fire, then alerts the on-call engineer and holds the matching tickets IncidentSweep clears the backlog once the incident is resolved, reviewing every ticket and sending the reply in an approved batch, with a support engineer signing off before anything goes out Work that used to take hours, done in minutes. Give bots jobs, not tasks https://x.ai/news/incident-sweep