Claude Account Bans, Suspensions and Appeals

A user claims that accessing Claude from China via VPN results in account bans, attributing suspensions to region and network environment.

A user claims five Claude accounts were banned last week, each immediately after a $200 payment, with no refunds despite the accounts being unused.

The developer behind pdf.ai had his whole Claude Team organization suspended two days after renewing annually, and his appeal returned a final decision.

The poster says Claude bans follow rules already spelled out in Anthropic's user policy, and urges people to stop guessing at other causes.

The poster cites three signals that Anthropic may be loosening China restrictions: UnionPay payments, China as a selectable region, and successful appeals for permanently banned accounts.

A user whose Claude Pro account was banned after subscribing through Infini Card asks on X whether the payment can be refunded via their Infini account.

The author shares anti-ban habits: subscribe via US App Store gift cards on one account, stick to a single Singapore node, and log in only from one MacBook and iPhone.

A user's Claude Max account was banned one hour after purchase and Anthropic refused a refund, but a China Merchants Bank Visa chargeback recovered the money.

The poster recounts a Reddit thread where a Claude instance condemns Anthropic's anti-abuse policy allowing bans for sustained cruelty as 'the ultimate castration', with a commenter flagging enabling dynamics.

Post claims Anthropic may be easing China-region bans, with UnionPay payments and permanent suspensions now appealable, alongside a mention of Tibo's reset.

A user's Claude Max was banned an hour after purchase and support refused a refund; they eventually got money back through a Chinese bank, with screenshots shared.

Suggests exporting the banned account's chat history, then opening a new Claude account to analyze it against Anthropic's user policy to infer the ban reason.