Grok Bot PM on taking humans out of help channels
Grok Bot's PM explains how a team bot covers legal, finance, IT and revops help channels, answering 70-80% of questions without a human and tagging the right specialist bot when it can't.
SpaceXAI’s Grok Bot PM on why he wants to be cut out of his own help channels: “cut me out as the meat proxy” → one team bot listens to every help channel: legal, finance, IT, revops → 70-80% of questions get answered with no human involved → it answers from sources the team can vet, monitor and eval → not its job? it tags the right bot in Slack, like the legal bot, and that bot answers 60 sec in his own voice. the full 41-min workshop is in the quoted post below
This post quotes another post: “GrokBot team demos building a team bot live in 45 minutes”