Claude Account Bans, Suspensions and Appeals

Anthropic's API platform now lets resellers scope enforcement actions to a single end customer via user profiles, though requests without a profile still risk org-wide bans.

Damon Chen says his Claude annual Team plan was renewed while he was in China and his whole account was gone two days later; the poster notes China isn't a supported region and urges backing up chats and projects.

A user reports their Claude account subscribed via C1 was banned and plans to try subscribing through an Apple ID next time.

A user says their Claude account was banned immediately after paying over $1,500 for a month, and the appeal returned only a final decision, which they suspect is tied to being in China.

A US permanent resident with a US-registered company had their Claude Team account banned two days after purchase while temporarily in China.

A user says a six-month-old Claude account was banned after they opened Claude once without a VPN; they closed it immediately but believe local info was already telemetry-detected.

Replying to lassejv, the user says their $200 account was banned right after asking Claude to send a message to another Claude session on a different PC.

Anthropic launched identity verification on October 18; some Claude users must upload ID and pass a face check, with failures leading to limited features or account bans, and the post covers triggers, passing the check, and options after a ban.

After their Claude account was banned despite paying with a US Capital One card, the author filed a bank dispute to recover the cost, saying unbanning looks hopeless.

A user says their AI bot kept emailing Anthropic to appeal and request a refund for a previously banned Claude account, and it finally succeeded.

A US green-card holder running a US company normally used US IP and payment, but his Claude account was banned two days after briefly showing a China IP.

A US-based founder renewed his annual Claude Team plan and lost the entire account 48 hours later with no warning or refund, likely tied to temporarily being in China; the post lists backup steps.